Terms and Conditions

Promotional Coupon & Discount Code Terms & Conditions

1.Promotional coupons may be used only towards the purchase of items listed on our website accessible at www.rockface4men.com and sold on the website by Rockface.
2. The placing of an order is subject to availability and Rockface reserves the right to amend, withdraw or terminate the validity of any promotional coupon at any time.
3. Promotional coupons may not be used in conjunction with any other offer or promotion.
4. Promotional coupons may not be exchanged for cash, credit or gift certificates.
5. Promotional coupon are valid only whilst stocks last. Unless otherwise stated; they cannot be used in conjunction with another discounts.

General Terms & Conditions

Welcome to our website, rockface4men.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the all the Terms and Conditions in relation to this website. If you disagree with any part of these Terms & Conditions, Privacy Policy or how we use Cookies, please do not use our website.

The term “Rockface,” “we”, “rockface4men.com”, “us” or “our” refers to the owner of the website whose registered office is The Distribution Centre, Victoria Rd, Fenton, Stoke on Trent ST4 2HX. The term “you”, “user”, “customer” or “subscriber” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns

Within fourteen (14) days of receipt of your order, you may return any unused and unopened items for a full refund. Goods must be completely unused and in a saleable condition. Please note that we can only process returns and refunds for items purchased from rockface4men.com.

The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, but we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned. If items have been sent by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.

To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. Or print off and enclose your email receipt. We would appreciate it if you could indicate the reason for returning an item, but this is entirely optional.

For your protection, we recommend that you use an insured recorded delivery for shipment. Please note that we can only refund shipping costs if the return is a result of our error or if you are returning a faulty product.

Please send your returned product(s) to:

rockface4men Returns, Rockface
The Distribution Centre,
Victoria Rd
Fenton
Stoke on Trent ST4 2HX

Ideally we request that you notify us before returning an item.

Refunds

We will notify you via email of your refund (see Returns) and we aim to do this within fourteen (14) working days. Please note that we can refund shipping costs only if the return is a result of our error or a faulty product.

Tax Charges

All items offered for sale include UK / EU VAT taxes. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of these countries / areas; for example customers in some states in the USA may be liable for sales tax on purchases over the internet – you will need to consult your local tax office.

Consumer’s Statutory Rights

Please note that your UK consumer statutory rights are not affected by rockface4men.com’s Terms & Conditions. This website is governed by UK law.

Delivery Costs for Standard Online Shop Orders

UK orders £15 and over (not including any discounts or shipping costs) are delivered for free. Below £15 our standard shipping charge is £2.50 and orders are despatched by Royal Mail 2nd Class.
If a package for free or standard delivery is too heavy or valuable to be sent via Royal Mail, it will be sent by courier at no extra cost to you.

UK Delivery Times for Standard Online Shop Orders

Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker. Working days for us are Monday to Friday (not including UK Bank / Public Holidays). Delivery times for orders placed at rockface4men.com are estimated as follows (though we strive to be quicker):
UK standard (Royal Mail 2nd Class): Please allow around 3–5 working days.

Missing Orders

Get in touch with us immediately if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible. Sorry, but we cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.

Missing Items

Please contact us immediately if your order is missing any products. We’ll find out what happened to your order within three (3) working days and we’ll get them to you as soon as possible or give you the option of a full refund of the missing items.

Title of Goods

Goods remain the property of Rockface until payment is received in full.

Copyright

All content on rockface4men.com provided by us is protected by English and International copyright laws and that copyright is owned or controlled by Rockface. Unless otherwise stated, we reserve all rights in that copyright.

Rockface is a registered trademark of wcp.me. TM and ® denote trademarks. All rights reserved. All brands, product and company names may be trademarks or registered trademarks of their respective holders.

If you have any product comments, queries or whatever (!) please contact us via this website.

Contact Us

If you have questions about this site, our address for postal correspondence is:
The Distribution Centre,
Victoria Rd
Fenton
Stoke on Trent ST4 2HX

Competitions:

No purchase necessary. You can enter by sending your name, telephone number, email address and postal address to: Rockface, The Distribution Centre, Victoria Rd, Fenton, Stoke on Trent ST4 2HX. Entrants must be aged 18 or over.

All entries become the property of Rockface, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the web site during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, access providers, computer equipment, software, failure of any e-mail or entry to be received by on account of technical problems or traffic congestion on the Internet or any web site, or any combination thereof including any injury or damage to an entrant’s or any other person’s computer related to or resulting from playing or downloading any material in the promotion.
A member of the Rockface team will make the draw and their decision will be final and binding. The prizewinner will be notified by e-mail within 1 (one) day of the draw. If a selected entrant cannot be reached, or if a selected entrant does not meet all of the contract conditions, another entrant will be selected from the remaining eligible entries.

This contest is not open to those who are employees of WCP.me Ltd, and their respective advertising and promotional agencies, and members of their respective immediate families and those domiciled with said families.

The right is reserved to terminate or withdraw this contest at any time. Rockface accepts no responsibility if the competition is cancelled or delayed in any way. Rockface accepts no responsibility for lost, delayed or damaged entries. Rockface reserves the right alter, amend or foreclose the promotion without prior notice.

The prize is non-transferable and no cash alternative will be offered.

Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.