Terms & Conditions
General Terms and Conditions
WCP.me (“Rockface,” “we”, “rockface4men.com”, “us” or “our”) values your privacy and is committed to protecting your personal information and to safeguarding the privacy of users to our site. The website rockface4men.com is owned and operated by wcp.me, trading as ‘Rockface’. References to “we”, “us”, “our”, “site” or “the website” are references to Rockface. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (the “Act”).
What Information Do We Collect About You and Why?
The information we collect from you enables us process and fulfil orders you place with us, and to send you information or content in which you may be interested and to keep you abreast of any updates related to our Site. Your information will be used so we can offer you the opportunity to review products.
Information We Collect Directly From You
You may browse our Site without registering. You may place an order for products without registering if you wish. As a part of the registration process, we will also ask you to select a password. We strongly suggest you choose a unique password consisting of at least 16 random characters and numbers. In certain circumstances, such as when making a purchase, we will request and your billing and shipping address. If you sign-up to our email news we will store your name, gender and country of residence (information that you give us when you sign-up). Every promotional email message sent from Rockface will include instructions on how to remove yourself from the list should you no longer wish to receive these emailings. Please note that it may take up to ten (10) days for us to process opt-out requests. And we promise never to sell your details to any other company outside of our group. All information supplied to us will be stored securely for an indefinite period. You can request a copy of all the information we hold about you by contacting us. You can also request we delete any information we store about you, again please contact us to request this.
Information We Collect Automatically
We may also use automated devices and applications, such as Google Analytics (including User ID) and Facebook Insights, to track usage of our Site. We may use the information gathered through these methods in anonymous or aggregated form to analyse ways to improve our Site. This information may also be associated with your username or email address and may be combined with other information, including personally identifiable information that we collect about you.
Clear GIFs, pixel tags and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
As noted, we may use automated devices and applications, such as Google Analytics (including User ID), to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.
How Do We Use Your Information?
We use the information that we gather about you for the following purposes:
To provide services, to communicate with you about your use of our Site and/or products that we offer or make available through the Site, and for other customer service purposes.
To respond to any inquiries you submit to us.
To carry out or enforce a transaction or agreement with us.
To operate and improve the Site including offering reviews.
Where permitted by law, for marketing and promotional purposes; for example, we may use your information, such as your email address, to email you news and our newsletters, special offers, and promotions. You can unsubscribe at any time from promotional emails.
To better understand how users access and use our Site, both on an aggregated and individualised basis, for the purposes of improving our Site.
When and How Does Rockface Share Information It Receives?
We do not sell or rent our users’ personally identifiable information to third parties for their own marketing purposes. As discussed in this Policy and described below, we may share your information, including personally identifiable information, with third parties to help us fulfil and despatch orders and subscriptions, to assist us with our own marketing efforts, to assist us in operating our Site, to help provide reviews, to enable affiliate schemes, for sales analysis, and for site analytics and statistics.
Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf, including with third parties that will assist us in processing payments, fulfilling your order, and otherwise assisting us in maintaining our Site. We also may share your information with third parties to facilitate the sign-in process through third party social networking websites.
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Rockface and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.
Aggregate and Anonymised Information. We may share aggregate or anonymised information about users with third parties for marketing, advertising, research or similar purposes.
Third Party Website Links
Our Site may contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.
How We Secure Information About You
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.
You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
Changing Personal Information?
The information we hold should be accurate and up to date. In accordance with your right of access to your information, you can request the information that we hold about you by emailing us via our contact from. If you find any inaccuracies we will delete or correct them promptly. All information supplied to us will be stored securely. You can request a copy of all the information we hold about you by contacting us. You can also request we delete any information we store about you, again please contact us to request this.
Emails from Rockface
When you place an order for goods or services from the Site we will use the email address you provide to confirm details of your order. When you place an order with us you agree to receive these essential emails.
Promotional Coupon & Discount Code Terms & Conditions
1.Promotional coupons may be used only towards the purchase of items listed on our website accessible at www.rockface4men.com and sold on the website by Rockface.
2. The placing of an order is subject to availability and Rockface reserves the right to amend, withdraw or terminate the validity of any promotional coupon at any time.
3. Promotional coupons may not be used in conjunction with any other offer or promotion.
4. Promotional coupons may not be exchanged for cash, credit or gift certificates.
5. Promotional coupon are valid only whilst stocks last. Unless otherwise stated; they cannot be used in conjunction with another discounts.
Terms & Conditions
The term “Rockface,” “we”, “rockface4men.com”, “us” or “our” refers to the owner of the website whose registered office is The Distribution Centre, Victoria Rd, Fenton, Stoke on Trent ST4 2HX. The term “you”, “user”, “customer” or “subscriber” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Within fourteen (14) days of receipt of your order, you may return any unused and unopened items for a full refund. Goods must be completely unused and in a saleable condition. Please note that we can only process returns and refunds for items purchased from rockface4men.com.
The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, but we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned. If items have been sent by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.
To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. Or print off and enclose your email receipt. We would appreciate it if you could indicate the reason for returning an item, but this is entirely optional.
For your protection, we recommend that you use an insured recorded delivery for shipment. Please note that we can only refund shipping costs if the return is a result of our error or if you are returning a faulty product.
Please send your returned product(s) to:
rockface4men Returns, Rockface
The Distribution Centre,
Stoke on Trent ST4 2HX
Ideally we request that you notify us before returning an item.
We will notify you via email of your refund (see Returns) and we aim to do this within fourteen (14) working days. Please note that we can refund shipping costs only if the return is a result of our error or a faulty product.
All items offered for sale include UK / EU VAT taxes. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of these countries / areas; for example customers in some states in the USA may be liable for sales tax on purchases over the internet – you will need to consult your local tax office.
Consumer’s Statutory Rights
Please note that your UK consumer statutory rights are not affected by rockface4men.com’s Terms & Conditions. This website is governed by UK law.
Delivery Costs for Standard Online Shop Orders
Our standard UK shipping charge is £1.00 and orders are despatched by Royal Mail 2nd Class. UK orders £10 and over (not including any discounts or shipping costs) are delivered for free.
If a package for free or standard delivery is too heavy or valuable to be sent via Royal Mail, it will be sent by courier at no extra cost to you.
UK Delivery Times for Standard Online Shop Orders
Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker. Working days for us are Monday to Friday (not including UK Bank / Public Holidays). Delivery times for orders placed at rockface4men.com are estimated as follows (though we strive to be quicker):
UK standard (Royal Mail 2nd Class): Please allow around 3–5 working days.
Get in touch with us immediately if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible. Sorry, but we cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
Please contact us immediately if your order is missing any products. We’ll find out what happened to your order within three (3) working days and we’ll get them to you as soon as possible or give you the option of a full refund of the missing items.
Title of Goods
Goods remain the property of Rockface until payment is received in full.
All content on rockface4men.com provided by us is protected by English and International copyright laws and that copyright is owned or controlled by Rockface. Unless otherwise stated, we reserve all rights in that copyright.
Rockface is a registered trademark of wcp.me. TM and ® denote trademarks. All rights reserved. All brands, product and company names may be trademarks or registered trademarks of their respective holders.
If you have any product comments, queries or whatever (!) please contact us via this website.
If you have questions about this site, our address for postal correspondence is:
The Distribution Centre,
Stoke on Trent ST4 2HX
No purchase necessary. You can enter by sending your name, telephone number, email address and postal address to: Rockface, The Distribution Centre, Victoria Rd, Fenton, Stoke on Trent ST4 2HX. Entrants must be aged 18 or over.
All entries become the property of Rockface, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the web site during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, access providers, computer equipment, software, failure of any e-mail or entry to be received by on account of technical problems or traffic congestion on the Internet or any web site, or any combination thereof including any injury or damage to an entrant’s or any other person’s computer related to or resulting from playing or downloading any material in the promotion.
A member of the Rockface team will make the draw and their decision will be final and binding. The prizewinner will be notified by e-mail within 1 (one) day of the draw. If a selected entrant cannot be reached, or if a selected entrant does not meet all of the contract conditions, another entrant will be selected from the remaining eligible entries.
This contest is not open to those who are employees of WCP.me Ltd, and their respective advertising and promotional agencies, and members of their respective immediate families and those domiciled with said families.
The right is reserved to terminate or withdraw this contest at any time. Rockface accepts no responsibility if the competition is cancelled or delayed in any way. Rockface accepts no responsibility for lost, delayed or damaged entries. Rockface reserves the right alter, amend or foreclose the promotion without prior notice.
The prize is non-transferable and no cash alternative will be offered.
Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.
Promoter: WCP.me Ltd.